Business Process Management for Operations Excellence 

Program Overview

Business process management is concerned with designing, planning and controlling the operations in an organization. In other words, the journeys of value-adding activities that an organization’s customers, employees, materials, energy and information all undertake.

In this course, you will learn about process management methods and how to apply them to improve the operations in different types of organizations. You will learn how to plot process drivers, identify the root cause of gaps in performance, redesign and map processes, and develop plans for process change.

The course will use exercises and a simulation to promote interaction among participants and applied learning. The simulation will allow you to reflect on, use, and experience some of the key decision-making central to business process management.



  • Types of process
  • The four Vs of process design
  • Polar diagrams

Process Design & Facilities

  • Mapping methods
  • Types of information presented in a process map
  • Relationship charts
  • From-to matrices

Process Planning & Control

  • Managing the relationships between demand and capacity
  • Process inventory management
  • Lean principles and bottlenecks

Process Quality & Benchmarking

  • Measuring, managing and improving process quality
  • Root-cause analysis
  • Poke-yoking processes
  • Creative benchmarking for process improvement

Process Design and Management Simulation

  • You will play a simulation to apply and further learn the principles of process design and management covered on the previous day
  • Implementing process change
  • Change and transition management

  • Key Learning Objectives
    • Think of processes as the ‘building blocks’ of organizations and their operations
    • Understand the objective of process design, management and control
    • See how process structure and facilities layout are used to control behaviors and flows
    • Learn how the four Vs (volume, variety, variation and visibility) combine to impact processes
    • Use tools to identify gaps in process performance and to redesign and change a process
    • Understand the role of technologies and rules in process design
    • Practice process design, planning and control
    • Learn the key elements of process quality, improvement and change
    • Explore the principles of creative benchmarking
  • Who Should Attend
    This course is for anyone interested in applied learning to help change and improve the operations of their team, their business unit, or their whole organization. The concepts and tools will be relevant to any organization, from services to manufacturing, from small to large, and profit and not-for-profit in nature. You can work experience can be at any level, from junior team member to organizational leader. The key requirement is that you wish to learn how to improve the operations of your organization using business process management practices.
  • What Is Included
    • All learning materials provided digitally through Canvas
    • Certificate of Completion
    • Credential to add to your CV and LinkedIn Profile 
    • 8 PMI Professional Development Units (PDU's)

Upcoming Session TBD

Fees: $995 plus GST

Registration Deadline: To Be Announced

Location: TBD

Course Planner

For more information, contact

Rebecca Schweighardt
Senior Program Coordinator
Email Me

"I really enjoyed the training and learning some of the language and terms involved with business process management. Many of the concepts I will be able to apply in my daily work."

Dave Bird

Saskatchewan First Nation Family and Community Instutite

Instructor Profile

Keith Willoughby, Ph.D., M.Sc.
Keith Willoughby's teaching interests include operations management, business analytics and quantitative methods. Ultimately, his objective is to replace the fear and anxiety often associated with analytical methods with a more thorough appreciation for their value in analyzing situations and informing decision-making.
As a researcher, he devotes attention to developing and applying analytical models in a variety of practical, relevant business areas. Some of these themes include process improvement in health care, business logistics, transportation analysis, sports and entertainment, and pedagogical innovation. He is certified as a Lean Six Sigma Black Belt through the American Society for Quality. He is enamored with serpentine waiting lines and their role in improving operational efficiencies.

Amanda Dahl, PMP

Amanda Dahl is the owner and operator of her consultancy, Boost Consulting. She has 19 years of experience in program and project management, operational excellence, corporate and business planning, and business development in multiple industries.

Amanda has her Master’s Certificate in Project Management, Project Management Professional (PMP) designation, Lean Greenbelt certification, Six Sigma Blackbelt training, and Change Management Specialist certification. She also holds the Director, Outreach position for the Project Management Institute - North Saskatchewan Chapter.

She presents her technical and ‘real-world’ knowledge in an authentic, tangible way to enhance understanding and engagement, and enjoys connecting with people in a meaningful way.


Offer This Program In-House

Interested in bringing this program to your organization or team within your organization? Fill out our Online Needs Assessment form and show your interest in bringing this program in-house or customized based on your needs.


University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the program commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the program commencement date will be subject to a $200 administration fee. Cancellations received less than three (3) business days prior to the program commencement date will be subject to full program tuition cost.

Non-attendance will incur full program tuition cost.

Fees subject to change without notice.

Program Transfers

One program transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the program start date. Program transfers within ten (10) business days of the program start date will be subject to a $200 administration fee.

Alternate program transfers may be approved dependent on program availability. Transfer requests must be scheduled within six (6) months of the initial purchase.

Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $200 administration fee.

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